FAQs

WHERE DO YOU GET YOUR PRODUCTS? Proudly, we source products from mostly small, family businesses from around the world.

IS EVERYTHING FROM YOUR STORE AVAILABLE ONLINE?  No. Approx. 15% of our stores products are online. Due to size of products, and continued new items, not everything is online.   

WHY IS SHIPPING OF $17.99 SO HIGH ON EVEN A SMALL ORDER?  Sadly, shipping in Canada is very expensive. The minimum, regardless if you spend $2.00, with tracking is over $16.50.  Some companies built that into the cost of their products (we don't). So you can order items with family & friends to split the cost OR receive FREE shipping on orders of $100 or more*

I WANT A PRODUCT BUT IT SAYS "PICK UP ONLY"? Oversized items, as well as all cases of meat' are PICK UP ONLY.  If you want us to quote on oversized or out of service areas we are happy to get you pricing for a shipping option. 

I LIVE IN NT, DO YOU SHIP THERE?  We do, however keep in mind that there are some placed in Canada that are considered out of area for our $17.99 and/or free shipping option.  In those cases, while you may be able to check out, we will be in touch to provide you with the actual shipping charge that we do not include due to the higher fees from our carriers. 

ARE YOUR PRODUCTS HANDMADE? Many of our products are handmade, by real people, just like you. Fudge from Moose Jaw. Sweaters from Mexico. Shower Steamers from USA. Leather Patch Hats from Saskatoon. Hot Chocolate from Quebec. And even Coffee Mugs and Hoodies printed instore at Muddy Moose. 

I DON'T CARE FOR YOUR CHEEKY PRODUCTS IN STORE?  We believe, just like in life when you leave our store, you can choose to focus on what you love, or focus on what you don't.  We not only concentrate on having a wide variety that will appeal to everyone (our cheeky items are loved by young adults to grandma's + grandpa's well into their 80's) but we believe that life is already serious enough.  The loud, boisterous laughs all day long from different corners of our store fill our heart.  And you can be an amazing, kind, great person while still enjoying some of the sassy products that at the end of the day are all in good fun. 

WHERE ARE YOU LOCATED?  Red Deer, Alberta.

MAY I CONTACT YOU BY PHONE?  Of course, please call 403.510.4068

ARE PRICES IN CAN OR USD?  All prices are Canadian. 

HOW LONG HAVE YOU BEEN OPEN?  We have been open for 2.5 years and selling cases of premium meat since covid. 

CAN YOU CARRY MY PRODUCTS IN YOUR STORE?  We wish we could buy from everyone and we are always on the lookout for the newest treasures. We ask that all potential new vendors please email product info including pictures + wholesale pricing to jodee@muddymoosemarket.ca for review. 

*Please do not drop off samples to the store.